Bartertown.com

I recently sold a book on BT. My buyer properly paid me but he now claims that he never received it. I used priority mail. Also, I may have used a tracker but enough time has elapsed that I probably did not keep it. What are my obligations to my buyer? What should I do in the future to prevent similar mishaps? Any comments or assistance would be deeply appreciated.

Question moved here from Bartertown Forum Rules.

Find your Delivery Confirmation slip.
Failing that, find your receipt from the Post Office. Delivery Confirmation number will be on the receipt.
Failing that, Post off may be able to provide you a copy of your receipt if you know the dollar amount and the day that you did it.

Advice: NEVER EVER throw away you DC number until you have confirmed that the goods were delivered to the intended individual.

Dakkar98 wrote:Question moved here from Bartertown Forum Rules.

Find your Delivery Confirmation slip.
Failing that, find your receipt from the Post Office. Delivery Confirmation number will be on the receipt.
Failing that, Post off may be able to provide you a copy of your receipt if you know the dollar amount and the day that you did it.

Advice: NEVER EVER throw away you DC number until you have confirmed that the goods were delivered to the intended individual.

Precisely.

How long ago was it?
First you say you "recently" sold it, then you said "enough time has elapsed" that you don't think you kept the proof. Those 2 statements don't seem to coincide.

Bottom line on it is that, in Bartertown's official p.o.v., it's the SENDER'S responsibility to get the package to the recipient. If it does not make it, it's on the sender.
This means providing a DC or Insurance to cover your butt or offering those options to your buyer with the acknowledgement that any losses for not utilizing them are on their head. For example, I ALWAYS pay for a DC# and give the option to the buyer to pay for insurance. Typically, I'll says something like, "I'm covering the DC# with shipping. Would you like to pay for insurance, too, so you're covered if something happens to it in transit?" This puts it clearly on the buyer's head. In trades, of course, I believe it's MY responsibility to buy or not buy it. In trades, I insist that both parties use DC at a minimum, as part of my "trade negotiations."

So, if you cannot prove you sent the item, or that he received it, our p.o.v. will be that it's your responsibility to make good on it.

Hope that helps, even if it's unpopular.

Eric

Thank you all for responding. There is nothing I disagree with. I am very sorry for the situation but I need to make good.

urbinoprince wrote:Thank you all for responding. There is nothing I disagree with. I am very sorry for the situation but I need to make good.

That right there is the hallmark of a good trader.
If you keep that attitude, you'll; do well here... and garner NO SMALL AMOUNT of respect!

Also, I would suggest editing your location. It might not be a good idea to publicly post your ENTIRE address. City/State would be good enough. Your call, though.


Eric

This is purely theoretical unlike the other situation in which I was the faulty party. What would you do to prevent or follow up if the seller is faulty by backing out or takes your money/check? What if it was International? E-bay or PayPal? What other situations are there? What if a Seller promises X figures in manufacture or not? but they are not the manufacture promised? Quality one expected in terms of manufacture? paint job?

Wow.
So many questions. : )

urbinoprince wrote:This is purely theoretical unlike the other situation in which I was the faulty party. What would you do to prevent or follow up if the seller is faulty by backing out

There are really 3 options. One is to just deal with it and put him on your personal "Do Not Trade" (DNT) list. A second is to file a backout report on it. The third is to file the backout report and leave a negative reference. Which you do really depends on you. Did he seem to you that he might've been fishing to see if he could reel you in for a scam? Did you spend a lot of time negotiating a deal, only to have him drop you at the last minute? Are you vengeful and/or p*ssed off about it? All those things can play into your response.
It's really hard to say what you should do without knowing the specifics.

urbinoprince wrote:or takes your money/check?

File a BTR, leave a negative reference & contact the USPS and FBI (links in Ironhide's sig).

urbinoprince wrote:What if it was International?

File a BTR, leave a negative reference & contact the USPS and FBI (links in Ironhide's sig). Depending on where he is, you might be able to get help from his local police.

urbinoprince wrote:E-bay or PayPal?

File a BTR, leave a negative reference (if the auction came from here), contact the USPS and FBI (links in Ironhide's sig) & PayPal.
Leave a negative feedback on feebay.

urbinoprince wrote:What other situations are there?

You've hit, most of the major ones here. Most scams & issues are variances on similar themes.

urbinoprince wrote:What if a Seller promises X figures in manufacture or not? but they are not the manufacture promised?

Contact him to get it resolved. If he does not, treat it as if he stole your money (above).

urbinoprince wrote:Quality one expected in terms of manufacture?

This depends. If he wasn't upfront about the quality of the models, then he's engaged in improper trade practices & is responsible for "making good" on the trade by getting you what was promised or taking back his stuff & making you whole.
If he WAS honest, but you (a) hoped they'd look better than described or would be salvageable or (b) didn't pay attention, then it's your own fault.

It's up to the individual seller/trader to ACCURATELY represent the item(s) he is selling or trading. That is in the rules.

urbinoprince wrote:paint job?

This depends. If he wasn't upfront about the quality of the models, then he's engaged in improper trade practices & is responsible for "making good" on the trade by getting you what was promised or taking back his stuff & making you whole.
If he WAS honest, but you (a) hoped they'd look better than described or would be salvageable or (b) didn't pay attention, then it's your own fault.

It's up to the individual seller/trader to ACCURATELY represent the item(s) he is selling or trading. That is in the rules.

If you get models and are unhappy with the paint job, you should probably hold yourself partially responsible, considering that you apparently traded without seeing accurate images.


Hope this helps.


Eric

MM pretty much covered everything. I'm posting so you can see the links I have in my signature.